About these terms
These terms apply to swiho.com and to the reels you order through it. swiho makes vertical reels for property listings, from the listing’s photos.
Write to us any time at [email protected]. By sending us an order you accept these terms. Your personal data is covered by our Privacy policy.
The service
We start from the listing’s photos and text and make a vertical reel, ready to post. On request we add a 3D flyover of the neighbourhood, virtual staging or renovation, and premium captions.
The room shots are generated with artificial intelligence from your photos. Virtual staging and renovation show how the rooms could look, not how they look today. If you use them, say in the listing that they are simulations.
Ordering
Through the form on the site you send us the link to the listing or to the photo folder, and a phone number or an email address.
The form is a request, not a firm order, and does not commit you to pay. We get in touch and agree with you what the reel includes, the final price, the delivery time and payment. The contract is made when we have both confirmed these details.
Prices
Prices are those on the Pricing page, in euros, on the day you send us your request. Volume discounts and promotions apply as described there, while they are shown.
We confirm the final price, including any applicable taxes, before we start work.
Your photos and texts
Only send us photos and texts you have the right to use, such as those in your own listing. You give us the right to use them to make the reel you ordered. You are responsible to third parties for the materials you send.
Don’t send us photos showing people or personal data, such as documents or number plates.
The delivered reel
The reel is made for you to promote the property in the listing. You can post it on listing sites and social media.
Check it before you post it: shots generated with artificial intelligence can have small flaws. If something is not right, write to us at [email protected].
We make the reels with care, but we are not responsible for the outcome of the sale or rental, nor for how social networks show your posts.
If you are a consumer
The service is designed for estate agents and agencies. If you order it as a private individual, outside any professional activity, you are a consumer and may withdraw from the contract within 14 days of making it, without giving a reason (Romanian Government Emergency Ordinance no. 34/2014). Tell us in a message to [email protected]; you may also use the ordinance’s model withdrawal form, but you don’t have to.
If you ask us to start work within the 14 days, you confirm this in writing and acknowledge that once the reel is delivered you can no longer withdraw. If you withdraw after we have started at your request, you pay only for the part done until then.
Complaints and disputes
If something is not as we agreed, write to us at [email protected] and we will look for a solution together.
If you are a consumer, you can also turn to Romania’s National Authority for Consumer Protection (ANPC), including for alternative dispute resolution, at reclamatiisal.anpc.ro. For disputes with traders in other EU countries, you can find help at consumer-redress.ec.europa.eu.
Romanian law applies. If we cannot reach an agreement, disputes go to the competent courts in Romania. If you are a consumer, you keep the protection that the law of the country where you live gives you.
Site content
The texts, reels and logo on swiho.com belong to swiho or to those who allowed us to use them. Don’t copy or republish them without our consent.
Changes
We may update these terms. An order is governed by the version on the site on the day you sent us your request. The date of the last update is at the top, under the title.