Who we are
swiho makes reels for property listings and is the controller of the personal data received through swiho.com, within the meaning of Regulation (EU) 2016/679 (GDPR).
For any question about your data, write to us at [email protected].
The data we receive
Through the order form you send us:
- your name;
- a phone number or an email address, so we can contact you;
- the link to the listing or to the photo folder;
- your message, if you write one;
- on the pricing page, the options you chose and the calculated total.
Along with them we keep the page’s language and the date it was sent. We do not keep your IP address with the order and we do not create an account for you. Without a name, a contact and a link we cannot take the order; the message is optional.
We use the listing’s photos and text only to make the reel. They usually contain no personal data; don’t send us photos showing people or documents.
When you visit the site, Cloudflare, which hosts it, processes technical data such as your IP address and browser type, to deliver the pages and protect the site from abuse.
Why we use it
- To answer your request and make the reel you ordered: steps prior to entering into the contract, and its performance (Art. 6(1)(b) GDPR).
- To keep the site running and secure: our legitimate interest (Art. 6(1)(f) GDPR).
- To meet legal obligations, such as accounting ones, once you become a client (Art. 6(1)(c) GDPR).
We do not use the data for advertising, we do not sell it and we make no automated decisions about you.
Who else sees it
- Cloudflare, Inc. hosts the site and the orders database. The database is kept in the European Union.
- The providers we make the reel with: AI video generation, maps for the 3D flyover, file storage. They receive the photos and property details they need, not your form data.
- Public authorities, only when the law requires us to.
Cloudflare is a US company and may also process technical data outside the European Union. The transfer relies on the EU-U.S. Data Privacy Framework, under which Cloudflare is certified, and on the European Commission’s standard contractual clauses. Some video-generation providers process the photos outside the European Economic Area, one more reason not to send us photos with people or personal data.
How long we keep it
We keep the form data while we work on your order and as long as we need it to answer your questions about the reel. We delete it sooner if you ask, except what the law requires us to keep: accounting records, such as invoices, are kept as long as accounting law requires.
Your rights
You have the right to ask for:
- access to your data and a copy of it (Art. 15 GDPR);
- correction of inaccurate data (Art. 16);
- its erasure (Art. 17);
- restriction of processing (Art. 18);
- its portability, in a structured format (Art. 20).
You can object at any time to processing based on our legitimate interest (Art. 21). Write to us at [email protected]; we reply within one month.
If you believe we are processing your data wrongly, you can complain to the Romanian data-protection authority (ANSPDCP), at dataprotection.ro, or to the data-protection authority of the country where you live or work.
Changes
If we change this policy, we update the date at the top, under the title. We announce important changes on the site.